Call Us Now: (317) 491-5272

Office Policies

Office Visits, Appointments

Office visits are by appointment only.  Every effort will be made to give you an appointment at the earliest convenience.  If you have an urgent problem, we will attempt to see you as soon as possible during normal business hours.

Cancellations and Missed Appointments

If you cannot make your appointment, please give us the courtesy of at least 24 hours notice so that another patient may have the opportunity to see the doctor.  Arriving for your appointment a few minutes early will help ensure that you and the other patients are seen in a timely manner.

If you are more than 10 minutes late for your scheduled appointment, your appointment may be rescheduled.

Dr. Nall is committed to spending enough time with you to listen to your history and perform a thorough physical exam. We schedule NEW patients for 40-60 minute visits and follow up visits for 20-30 minutes.  Most physician offices allow for only 10 minutes per visit, so this expanded time allowance limits the number of patients we can see in a day.  Because of our commitment to quality care for you and our other patients, and the increasing trend of the general public to skip appointments without notice, it is necessary for us to have a strict Missed Visit Policy.

A Missed Visit is defined as failing to give us 24 hours notice of your inability to make a scheduled appointment.  New patients who miss their first appointment will be charged $100 and established patients will be charged $50.  We may ask keep a credit card on file (in a highly secure and encrypted fashion) to use to collect these charges as many of these have had to go to collections in the past.  This policy protects us by allowing us to get paid for our time and protects your credit score because we will not send you to collections.

New patients who miss two consecutive initial visits or established patients who miss three scheduled visits without notifying the staff at least 24 hours in advance each time will be dismissed from the practice.

Fees, Payments, Collections, and Insurance

Our fees and charges are based on the cost of doing business.  While most physicians and rehabilitation services are covered to some degree by insurance, you are ultimately responsible for your bill.  We accept cash, checks, Visa, MasterCard, and Discover. There will be a $30 dollar charge for returned (bounced) checks.  If a minor presents for treatment, the person accompanying the minor is responsible for the bill.  Unless prior arrangements are made otherwise, payment is expected at the time the service is rendered.   Our office will assist you by filing insurance forms when appropriate.  Once we receive an Explanation of Benefits (EOB) from your insurance company, we will mail out an invoice for any remaining charges at which time you have 60 days to send in payment.  In the unfortunate event that a bill goes unpaid your account will be turned over to our collections agency and a $50 dollar collection fee will be assessed.

Prescriptions and Refills

You will be given a prescription for enough medication to last you through to your next office appointment so refills will not be necessary.  If the timing of your appointment will leave you short a few pills please contact us before you run out and we will fill enough to last you until your appointment time.  Please give us one business day to do this.

Controlled Medication

Controlled substances or “narcotics” will not be written for long term use.  Some of the procedures performed by Dr. Nall might leave you sore for a maximum of 3-4 days.  When these are done, Dr. Nall will write for 7 days worth of medication to accommodate patients of all pain tolerances which will be more than adequate as the vast majority (>95%) do not require post procedure pain medication at all.  No refills will be given no matter what the circumstance (ex. Stolen medication, dog/child ate the medication, etc).

After Hours Calls

If you call after hours, you will just reach our recording.  If you have an emergency, call 911 or go to the nearest ER.  If it is not an emergency but urgent, please go to a local Urgent Care.  Otherwise please call us the next business day during regular business hours.

Children

Children are welcome at the Village Osteopath, but for safety’s sake we ask that when brought to the office they must be supervised. Parents/Guardians are responsible for the safety and supervision of their children.

Medical Education

The Village Osteopath is a facility which will on occasion have Osteopathic students, medical students, interns, Osteopathic residents, and medical residents for clinical rotations.  You have the choice to refuse to have them in the room during the exam but we encourage you to allow it because how else are we going to train the next generation of doctors.  Usually they will just be observing, but on occasion, depending on the student’s skill level, they might participate in a highly managed/supervised fashion in your care.

Village Library

Post-Race Recovery

Post Race Recovery The Four Rs To Follow After The Finish Line Whether you finished your first 5k, […]

Healthy Skin!

Healthy Summer Skin If patients want to ensure that their skin appears healthy and does not age prematurely, […]

Like Us on Facebook!

Village Osteopath
11530 Allisonville Road Suite 165
Fishers, IN 46038
(317) 491-5272
(317) 324-3183 (fax)
info@villageosteopath.com